There are two way a User account can be created in Title Toolbox: Created by Rep Rep logs-in and goes to My Account (top-right) >> ADMIN >> ADD NEW USER Rep clicks Select Rep and locates/selects themself and clicks the SELECT button Rep enters Users info then clicks the green ADD USER button User receives an email with a link to the Title Toolbox site and their login info Created by User User goes to company/branch's Title Toolbox web address User clicks on one of the two green "Sign Up" buttons User enters their info and chooses their Rep in the SELECT REP dropdown menu User clicks the green CREATE MY ACCOUNT button Selected Rep receives an email with a link to click which approves the new User